1199S pre-delivery problem!!!

Charliem90 said:

These are two different things. It's delivered when you sign for it. And yes, the dealer has an obligation to deliver what you signed for (which the dealer sounds like he's doing).



Agreed. If it's bothering hm that much, he should go pay an attorney. But as you point out, he owns the bike. Whether there is recourse under Cali lemon laws (or other parts of contract law) an attorney should answer.

But I think this is all pretty silly. Let the dealer replace under warranty whatever happened with the battery incident (which he indicates dealer is doing), go pick it up, and go ride.

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Just to clarify, I did not mean to imply that his could be lemon'd. I was using that as an example that it does not matter if you have legal ownership, they may still have to unwind the deal.

I realize that legally they may only have to deliver it in "as new" condition btw. I still think he can win. Also, many states have a "cool down" period where a deal can legally be unwound. But I have not really heard much about that in several years so I'm not all that sure about how it works. But I think it was only three days for something like that.

An update: Went to the dealership today to figure this whole mess out.

They took me back to the service dept. and they let me take a look at the actual damage - with all the fairings removed. In looking it over, the battery did not "explode" as was first described. It appears that battery acid had overflowed, seeped out, and run down the internals of the bike a bit.

I could see some residual acid and discoloration on:
- the battery box
- the inside of the upper and lower fairings
- the wire harness(es)
- the side of the lower radiator
- some of it had settled on the underside of the black belly pan area

I was then told that reversing all the vehicle registration and financing would not be impossible, but very time consuming and difficult to do. (FYI - The plate and registration stickers had already arrived)

After going back and forth, to make things right, I was offered the following:

1. they would replace any and all parts (under Ducati warranty) that showed any signs of residual battery acid

2. An extended warranty (an additional 4 years - approx. value $800) and $1000 store credit

OR

3. Termi slip-ons

At this point in the game, I'm inclined to take their offer. It sounds pretty good. And if ever anything goes awry with the battery or electronics, it'll be covered under warranty anyhow.

Anyone out there think otherwise? Or have any other ideas?

Akshuneer said:

An update: Went to the dealership today to figure this whole mess out.

They took me back to the service dept. and they let me take a look at the actual damage - with all the fairings removed. In looking it over, the battery did not "explode" as was first described. It appears that battery acid had overflowed, seeped out, and run down the internals of the bike a bit.

I could see some residual acid and discoloration on:
- the battery box
- the inside of the upper and lower fairings
- the wire harness(es)
- the side of the lower radiator
- some of it had settled on the underside of the black belly pan area

I was then told that reversing all the vehicle registration and financing would not be impossible, but very time consuming and difficult to do. (FYI - The plate and registration stickers had already arrived)

After going back and forth, to make things right, I was offered the following:

1. they would replace any and all parts (under Ducati warranty) that showed any signs of residual battery acid

2. An extended warranty (an additional 4 years - approx. value $800) and $1000 store credit

OR

3. Termi slip-ons

At this point in the game, I'm inclined to take their offer. It sounds pretty good. And if ever anything goes awry with the battery or electronics, it'll be covered under warranty anyhow.

Anyone out there think otherwise? Or have any other ideas?

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Tell them you want a full Termi, you'll ride away smiling!

+1...

Funny enough, I did throw that out there.

"Fix the stuff that's been marred by the battery acid....give me a full Termi system and we'll call it a day...Whaddya say?"

He said that he had already considered that and that there was no way to pull that one off given what I paid for the bike. I did, in my own estimation, get a great deal on the bike itself.

All in all, I think my dealer's offer is fair. It boils down me to getting an additional $1800-$1900 discount.

And like I said, in my earlier post, any problems I may or may not encounter will be covered by the warranty anyhow.

I'll probably call him tomorrow and get it done.

Akshuneer said:

Funny enough, I did throw that out there.

"Fix the stuff that's been marred by the battery acid....give me a full Termi system and we'll call it a day...Whaddya say?"

He said that he had already considered that and that there was no way to pull that one off given what I paid for the bike. I did, in my own estimation, get a great deal on the bike itself.

All in all, I think my dealer's offer is fair. It boils down me to getting an additional $1800-$1900 discount.

And like I said, in my earlier post, any problems I may or may not encounter will be covered by the warranty anyhow.

I'll probably call him tomorrow and get it done.

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I think you should probably take the deal. But as I said in an earlier post, you need to understand what the extended warranty really is. And I'd be most interested. My experience looking into aftermarket warranties is that they do not cover a lot of stuff that the original factory warranty covers.

Get the slip on sell it and get a full system. I think they did right by you, hope you do as well.

MrKO said:

Get the slip on sell it and get a full system. I think they did right by you, hope you do as well.

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Think so too. Pretty fair when you think of it.

EvoL said:

As long as its perfect when you pick it up, alls well right? Just have them agree to something on writing saying you are going to inspect it and if anything is found you want it replaced. I don't think it's too much to ask.

Also, they could have just not even told you about it, so its nice they did.

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Garbage It will never be right. Right?
He will never be able to check if there's something amiss from battery acid damage, and Jesus Christ himself couldn't tell.
Warranty issues with DUCATI is bad enough, without having to fight tooth and nail over some unforseen battery acid damage.
You're delusional if you think it'll be alright.
It was within his rights to be informed of what happened. it's got nothing to do with the dealer being especially nice to him

And further more he should get down there and make a note of the vin ASAP to protect his interests, AND DEMAND A NEW ONE, OR HE WILL REFUSE TO TAKE DELIVERY.
He should not have to accept damaged goods from new what so ....... ever.
Unless the dealer is prepared to "offer" him a serious discount on the damaged goods for him to consider.

Don't let them con you by being the Mr nice guys and helping you to spend your money on damaged goods. They're trying to stitch you up, because they "know" you are a buyer.
That's what they do, they don't do anything else except help you to spend your money. They're professionals at it.
Don't be sucked in. They're not doing you any favours in the long run.

Be warned, you can't be guaranteed that you'll be able to claim on your extended warranty anyway. Extended warranties are a dodgy product at best.
DUCATI warranty is not much better.

If you go ahead with this deal.
Don't come whinging around here in the future if it goes badly.
Ducati parts and repairs don't come cheap

Akshuneer said:

As ScrapperX notes, in reality, its the wiring harness that really bothers me. The wiring harness is what I could see becoming the root of many problems in the near/far future.

I don't think that replacing the damaged battery box, body panels, and fairings is a big deal.

But, dammit, deep down inside, I just don't want to take delivery of a bike that's been through this sort of crap.

What to do...what to do...

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At the end of the day, its your money. If you're comfortable with the deal, take it and don't look back. If you're hesitant, then tell them you want a new bike.

This bike never left the dealership, as a manager in a dealership, IT'S NOT HIS, the deal can be unwound, it legally has to "cross the curb" to take possession.

Akshuneer said:

An update: Went to the dealership today to figure this whole mess out.

They took me back to the service dept. and they let me take a look at the actual damage - with all the fairings removed. In looking it over, the battery did not "explode" as was first described. It appears that battery acid had overflowed, seeped out, and run down the internals of the bike a bit.

I could see some residual acid and discoloration on:
- the battery box
- the inside of the upper and lower fairings
- the wire harness(es)
- the side of the lower radiator
- some of it had settled on the underside of the black belly pan area

I was then told that reversing all the vehicle registration and financing would not be impossible, but very time consuming and difficult to do. (FYI - The plate and registration stickers had already arrived)

After going back and forth, to make things right, I was offered the following:

1. they would replace any and all parts (under Ducati warranty) that showed any signs of residual battery acid

2. An extended warranty (an additional 4 years - approx. value $800) and $1000 store credit

OR

3. Termi slip-ons

At this point in the game, I'm inclined to take their offer. It sounds pretty good. And if ever anything goes awry with the battery or electronics, it'll be covered under warranty anyhow.

Anyone out there think otherwise? Or have any other ideas?

Click to expand...

I suggest you take option 1 and use the $1000 credit towards Termi full system or anything else that you might need for yourself or the bike.

Don't let this take away from the real reason you bought the bike for. To ride! Even before you saw it in person, I knew that the damage would have been minor... cosmetic damage at worst. They promised that all will be repaired. What more do you need? Don't worry about it too much and just go enjoy the bike.

I'm not saying that this should be used as consideration but doesn't hurt that they told you the truth from the beginning. They could have just as well not tell you anything and patched things up and handed over the bike, but they didn't. So... this could be a start of a good relationship with your dealer. I think they are fair and worth doing business in the future.

I'm a firm believer that everything works best when both parties show good will. You won't always come out on top... but if you get to know them long enough the other party knows when it's your turn.

I do appreciate my dealership's openness and honesty about this whole thing.

They could've very easily "fixed" the problem and handed the bike over to me without saying a word. And short of me taking the bike apart, I may have never found out.

In all honesty, I do give them credit for that.

The other thing that I forgot to mention in my post yesterday is this: after doing a search via his computer, dealer mentioned that there were no more 2013 red 1199S remaining in California - implying it would take time/effort to bring another one in.

Is this the truth? I have no idea...

Dealer is trying his absolute best to get me to keep the bike...that is obvious...

Don't be a chump. You really want to to pay that kind of money for a new motorcycle that has been doused with battery acid?

I would have been immediately demanding a different bike. So what if it takes them awhile.

Once you take delivery, you can tell your friends about what a great deal you got on this new Duc that has some battery acid damage.

Charliem90 said:

He took delivery when he signed for it (bill of sale, financing, vehicle registration, etc.). Whether it physically leaves the dealership is irrelevant.

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That's why you don't sign for anything until you know exactly what you're getting.

You're wrong about that.
With the lead time it takes to get the parts in and perform the "repairs"(key word).
They wouldn't have had the work done in time for you to take delivery at the pre-arranged date.
Don't kid yourself.
If you want it that bad, that you've got to take it. Then, yes mate knock yourself out baby.
And for the record. That full termi system is a DUD. Further more, they've got it in stock and can't shift it so this is a way to get a dud bike and a dud exhaust system out the door which makes the figures look better at the end of the month, and that my friend is the name of the game.
Besides, what is anybody going to do with the little bit extra power you get over 9000 rpm. Seriously
What's more, you loose so much more down low in the rev range that you actually go backwards in real world terms of ridability.
This is a joke, and it's all on you.
So they're also pulling out the old story of it's the last one in captivity.
You'll have to WAIT A LOOONG TIME if you want another one.
I can here it now. There will be another shipment into the country in x weeks/months. But maybe we could bend over backwards and juggle some stock with another dealer, but you'll have to "wait". ........ ........ .........
....... great, and the best part is you're falling for it. It's another inducement/motivator to buy out of the standard play book.

How old are you anyway????
High teens, low twenties????
I'm not trying to take the piss here.
But they certainly are, all the while making out they're actually going out of their way to do you a favour.

Akshuneer said:

I do appreciate my dealership's openness and honesty about this whole thing.

They could've very easily "fixed" the problem and handed the bike over to me without saying a word. And short of me taking the bike apart, I may have never found out.

In all honesty, I do give them credit for that.

The other thing that I forgot to mention in my post yesterday is this: after doing a search via his computer, dealer mentioned that there were no more 2013 red 1199S remaining in California - implying it would take time/effort to bring another one in.

Is this the truth? I have no idea...

Dealer is trying his absolute best to get me to keep the bike...that is obvious...

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To set the record straight, I haven't told them anything since my trip to the dealership yesterday. I haven't committed either way. I simply told them that I'd sleep on it for a day or two and get back to them.

Brad: you do bring up valid points that I hadn't considered - particularly the part about the lead time necessary to get new parts and do the "repairs." And I like how you call it like you see it. You're a straight shooter - and I can appreciate that. But with all due respect, I don't know that there is a need to question my age/maturity...

I'll give all of this some more thought tonight and decide in the morning...At least I know which side of the fence you sit on Brad...

Akshuneer said:

To set the record straight, I haven't told them anything since my trip to the dealership yesterday. I haven't committed either way. I simply told them that I'd sleep on it for a day or two and get back to them.

Brad: you do bring up valid points that I hadn't considered - particularly the part about the lead time necessary to get new parts and do the "repairs." And I like how you call it like you see it. You're a straight shooter - and I can appreciate that. But with all due respect, I don't know that there is a need to question my age/maturity...

I'll give all of this some more thought tonight and decide in the morning...At least I know which side of the fence you sit on Brad...

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At the end of the day, it is your decision! Just don't let the dealer sway you into the decision that you will regret, its a $25K bike. As many have said earlier, the dealer is trying to make money anyway they can.

Side note, from reading all your posts I think you want a brand new, undamaged, bike!

Sorry to hear about your issues, hope you get it sorted to your satisfaction.

Personally I'd take option 1. It's not as if it the acid has sprayed the entire bike and any bits affected will have been replaced. When you pick it up i'm pretty sure you'll still get that fuzzy feeling of buying a new bike.

A quick search of this forum will show that an extended warranty is definitely a bonus regardless of which bike you take delivery of! Plenty of people have needed various bits replaced. Coupled with an extra $1,000 to put towards Termi slips - I'd say they're being very reasonable.

BTW I believe Ducati do offer an extended warranty, I'm just looking into it at the moment. It has to be taken out from 18 months of purchase.