another BS move by my stealership

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I thought the ECU map updates were considered warranty work and were entered into the warranty record when they were done. The dealer should be able to look at the Ducati NA service history and be able to see whether there is or isn't any outstanding recall or map updates to be done.

If I'm correct about this, it certainly substantiates the notion that the dealer could be better....
 
Just be happy they do warranty work for you! i am now 4 months in waiting for so called parts under warranty. i have not received a single phone call in that time, giving me an update or info on what is going on... ohh and this is the 3rd it has happen.

Pretty disappointing when you think i have spent ($30k Aus) and get treated like ....!
 
Unfortunately, this is a sad reality when it comes to dealing with dealerships, both car n motorcycle. Hell, I have a car dealer that is 15 mins from me and I drive almost an hour away to do any work. They even change my synthetic oil for free and I didn't even buy the car from them. Now that's customer service! You just have to find a good dealer, build a great relationship with the mechanic/techs and do whatever you can to make sure that relationship doesn't get ruined, even if it means swallowing your pride and keepin your mouth shut. 4+ years of owning my car and never paid for an oil change. I have a local Ducati dealer (5 miles) but I travel 25 miles to go back to where I purchased my bike from. Good people and they take care of me.
 
Ray916MN said:
I thought the ECU map updates were considered warranty work and were entered into the warranty record when they were done. The dealer should be able to look at the Ducati NA service history and be able to see whether there is or isn't any outstanding recall or map updates to be done.

If I'm correct about this, it certainly substantiates the notion that the dealer could be better....
Click to expand...

ECU updates are definitely not considered warranty work in most cases and unless there is a TSB or RECALL it is not visible in the Ducati system by VIN#. An ECU update would be covered by Ducati only if there has been a specific service bulletin (TSB or RECALL) issued related to a certain condition, and the bike in question is exhibiting that condition and/or subject to the recall, then the update is done and the dealer turns the request in for warranty reimbursement. If you're just rolling by the dealer for non-Ducati specified service (i.e. not a factory specified service interval) such as a routine oil change or tire change, a dealer would not normally be plugging your bike into the DDS for updates.
 
jarelj said:
ECU updates are definitely not considered warranty work in most cases and unless there is a TSB or RECALL it is not visible in the Ducati system by VIN#. An ECU update would be covered by Ducati only if there has been a specific service bulletin (TSB or RECALL) issued related to a certain condition, and the bike in question is exhibiting that condition and/or subject to the recall, then the update is done and the dealer turns the request in for warranty reimbursement. If you're just rolling by the dealer for non-Ducati specified service (i.e. not a factory specified service interval) such as a routine oil change or tire change, a dealer would not normally be plugging your bike into the DDS for updates.
Click to expand...


But Jarel - since you have my wheel off, can you check and balance the wheel for me for free since the wheels off already ?

But my point is that while you might not like your dealer service policies, blasting them publicly for not doing something for you for free is absurd. The OP is upset and issued a blistering attack because a tech wouldn't do something for free for him. Seriously????
 
jarelj said:
ECU updates are definitely not considered warranty work in most cases and unless there is a TSB or RECALL it is not visible in the Ducati system by VIN#. An ECU update would be covered by Ducati only if there has been a specific service bulletin (TSB or RECALL) issued related to a certain condition, and the bike in question is exhibiting that condition and/or subject to the recall, then the update is done and the dealer turns the request in for warranty reimbursement. If you're just rolling by the dealer for non-Ducati specified service (i.e. not a factory specified service interval) such as a routine oil change or tire change, a dealer would not normally be plugging your bike into the DDS for updates.
Click to expand...

As I am sure many of us have I have watched the tech do this..... I am amazed that any dealer would either charge for this or ask for reimbursement from Ducati...it requires removal of rear seat/cowling and plugging in a cable..The DDS does anything required automatically .Really Jarel its this kind of nickel and diming that drives customers crazy.... Any dealership worth their salt would do this as a courtesy... Its great customer service and builds relationships..and it shocks me that some people do not see this as an issue ...
 
Stw said:
As I am sure many of us have I have watched the tech do this..... I am amazed that any dealer would either charge for this or ask for reimbursement from Ducati...it requires removal of rear seat/cowling and plugging in a cable..The DDS does anything required automatically .Really Jarel its this kind of nickel and diming that drives customers crazy.... Any dealership worth their salt would do this as a courtesy... Its great customer service and builds relationships..and it shocks me that some people do not see this as an issue ...
Click to expand...


Because it's possible to brick the Ecu during a flash. And if somehow during that unauth flash, the ecu is bricked and needs to be sent back (which takes several days if you are lucky). think of the bad blood and how pissed the owner would be with the bike now no longer rideable, questionable service claims to ducati and a bunch of other possible things.
 
anthem said:
Because it's possible to brick the Ecu. And if somehow during that unauth flash, the ecu is bricked and needs to be sent back, think of the bad blood and how pissed the owner would be with the bike now no longer rideable, questionable service claims to ducati and a bunch of other possible things.
Click to expand...

How is the flash "unauthorised"??? Your bike either needs it..or it doesn't...there is no authorisation required.... Nothing for the tech to do...its been discussed ad infinitum... The "new map" thread amongst others has talked about this..The DDS does its job automatically..Anthem this is a reach in my opinion in defending dealers actions...Not sure why you feel this way but fine..You want and are happy to pay your dealers nefarious charges more power to you...
 
Stw said:
How is the flash "unauthorised"??? Your bike either needs it..or it doesn't...there is no authorisation required.... Nothing for the tech to do...its been discussed ad infinitum... The "new map" thread amongst others has talked about this..The DDS does its job automatically..Anthem this is a reach in my opinion in defending dealers actions...Not sure why you feel this way but fine..You want and are happy to pay your dealers nefarious charges more power to you...
Click to expand...


Jerel just told you. Unless there is a tsb or something that needs to be looked at, it's not something they do. Otherwise you get guys coming every single time a forum posts they got a new software update and requests to be hooked up and checked. And while sometimes an update will be released, that doesn't mean ducati is mandating all previous bikes to be updated (unless their is a reason to do so).

This doesn't even deal with the entire issue of tuned software perhaps on their and other things that might arise with an update. Or that they updated it and overwrote the latest so and so tune and now I have to send it back to wherever to get flashed again. And because you did it - you need to cover the overnight shipping both ways. So if I was a dealer I would think it's best left to what is necessary and required.

But regardless of what you believe should be a customer service item or not - is it justified to give a blistering attack because they don't do this ?? This strikes me as a purely entitled attitude. What exactly was the OP entitled to ? And because he didn't get it - he calls BS, calls them out, stealership and a bunch of other things. Because he didn't get a freebie from them.
 
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Well I am a little confused as to which line of reasoning/argument you want to use...Seems a little like you are jumping from one reason to another then another...

But either way Dealers should offer this check of the bike on the DDS for free...Up to me as a customer (if I have a tune) whether I want this...but I repeat dealers should simply do this as a courtesy and not be charging either the owner or Ducati for it.... As far as Marks attitude is concerned..well I wasn't there so its impossible to surmise as to that... But I would guess his aggressive post was as a result of his treatment not an example of his demeanor at the time of his dealings with CC....
 
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i'm wondering if rockwell cycles does warranty work on ducatis.. theyve been really friendly to me last month when i went there for an oil change.. the guy even bled my clutch without me asking... theyre kinda far, by bear mountain but the ride is real nice.. just dont take the palisades parkway, it's a death trap on the jersey side.
 
FBF is definitely a class act and I couldn't recommend them more - Eraldo is so passionate about race bikes it comes out of his pores. This is where I got my SL (showing up in the second shipment, hopefully in 2 weeks). It's unfortunately a bit of a haul from NYC, but on the plus side there is a train station walking distance from the shop that can get you back to NY Penn Station (I think with one transfer). I know this the hard way after having to leave my MV with them on numerous occasions.

As for other NY metro area options, what about Rockwell Cycles? Nick and Marian are great people, and really trustworthy. I haven't taken a bike there in several years, but I had at one point a pretty good relationship with their mechs and could vouch for the work (at the time)

Sorry to hear about your experience, Mark. Poor interactions at a dealer when trying to sort out a bike issue are just insult to injury.

Also sucks to hear NYC Ducati is in the race to the bottom, I was hoping they'd be suitable in a pinch since their location is so convenient.
 
konrads said:
i'm wondering if rockwell cycles does warranty work on ducatis.. theyve been really friendly to me last month when i went there for an oil change.. the guy even bled my clutch without me asking... theyre kinda far, by bear mountain but the ride is real nice.. just dont take the palisades parkway, it's a death trap on the jersey side.
Click to expand...

Rockwell is a authorized dealer and will do warranty work. They were my second choice for getting the SL, and I'll take my warranty work to them for sure. The ride up the Bear Mountain goat trail to get there makes it worth the distance. The Taconic leading to it is a fun high speed run as well.
 
To those of you bitching at Mark. I ask you : has your dealership ever said to you "you want to see if there is a new up-map, that'll be $65.00"

My bet is no.
 
anthem said:
Jerel just told you. Unless there is a tsb or something that needs to be looked at, it's not something they do. Otherwise you get guys coming every single time a forum posts they got a new software update and requests to be hooked up and checked. And while sometimes an update will be released, that doesn't mean ducati is mandating all previous bikes to be updated (unless their is a reason to do so).

This doesn't even deal with the entire issue of tuned software perhaps on their and other things that might arise with an update. Or that they updated it and overwrote the latest so and so tune and now I have to send it back to wherever to get flashed again. And because you did it - you need to cover the overnight shipping both ways. So if I was a dealer I would think it's best left to what is necessary and required.

But regardless of what you believe should be a customer service item or not - is it justified to give a blistering attack because they don't do this ?? This strikes me as a purely entitled attitude. What exactly was the OP entitled to ? And because he didn't get it - he calls BS, calls them out, stealership and a bunch of other things. Because he didn't get a freebie from them.
Click to expand...

Agree,

It amazes me the amount of people who complain about the charges from Ducati and expect work done for nothing, these businesses are not free to run and have a huge amount of overhead.

Unless a dealer really screws up your bike I don't think it's fair or warranted to call them out as things like this can really affect a small shop especially when they cannot defend themselves.
 
You don't charge to check for ....... software. You just don't. It's a cost of doing business.
I buy a bike from you , you check the god damn computer for software. Total scumbags.
 
reganc said:
Agree,

It amazes me the amount of people who complain about the charges from Ducati and expect work done for nothing, these businesses are not free to run and have a huge amount of overhead.

Unless a dealer really screws up your bike I don't think it's fair or warranted to call them out as things like this can really affect a small shop especially when they cannot defend themselves.
Click to expand...

Dude, what are you talking about? We aren't asking for free oil changes. No free parts. Plug in a ....... wire and tell me if I have an old map that could be updated.

We don't expect you to disassemble and reassemble our bikes.
I've never heard of anyone charging to check software. NEVER. except at this place.
 
These dirtbags actually charged me once also for what should've been a warranty job.
Stop light error and engine light appeared so I called, they picked the bike up and ended up telling me I owed then $35 to readjust the rear brake pedal that was causing a switch error.

I just paid the $35 and rode away and figured it wasn't worth the argument.
 

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