another BS move by my stealership

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White13Pani said:
Dude, what are you talking about? We aren't asking for free oil changes. No free parts. Plug in a ....... wire and tell me if I have an old map that could be updated.

We don't expect you to disassemble and reassemble our bikes.
I've never heard of anyone charging to check software. NEVER. except at this place.
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Maybe they just don't like you and don't want your business??

Either way sounds like the relationship has broken down so maybe another shop will do it for free
 
Stw said:
How is the flash "unauthorised"??? Your bike either needs it..or it doesn't...there is no authorisation required.... Nothing for the tech to do...its been discussed ad infinitum... The "new map" thread amongst others has talked about this..The DDS does its job automatically..Anthem this is a reach in my opinion in defending dealers actions...Not sure why you feel this way but fine..You want and are happy to pay your dealers nefarious charges more power to you...
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i flashed my ecu myself when i went to the full system. i had the race and updated it to the race evo. hell the dealer didnt even know there was a race evo map or so he claimed . it took 3 min to do. what brick take the cowl off plug it in 5 min done.
 
mark419ny said:
i flashed my ecu myself when i went to the full system. i had the race and updated it to the race evo. hell the dealer didnt even know there was a race evo map or so he claimed . it took 3 min to do. what brick take the cowl off plug it in 5 min done.
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But it's never a 5 min job, they get the bike into the shop the tech has to stop doing the work he is doing on another customer bike (which is never good as this is his mistakes are made) check your bike relay the message back get the bike back to the floor etc.

I can see why they don't encourage it
 
first of all i did not have an attitude at all. i went there and actually said sorry i brought you the bike in the afternoon but it was pouring this morning. he said no worries. then he said (name of guy) ordered the part its in. i said great. he said you waiting or leaving i said leaving just call me when its done if you have time. he said no problem. then i said can you tell me if i have all current upmaps. he said that would be 65 bucks. i said really 65 bucks the seat and the cowl are off. he said yea but we have to plug it into the computer. i said ok forget it. no attitude at all.

it boggles my mind how a shop that charges 25% more than anybody else in the area has no customer relationship at all. hell for an oil change i bring them oil filter AND shop towels. so they dont charge me 5 bucks for shop supplies.

i had to get work done one time and they said you need a washer also for the job. i just spent 180 bucks and your telling me about a washer i didnt know existed that costs you a nickle.
 
ok here is another question how do you find out what updates were put on your bike. so i can log them and know for myself.
 
anthem said:
But Jarel - since you have my wheel off, can you check and balance the wheel for me for free since the wheels off already ?

But my point is that while you might not like your dealer service policies, blasting them publicly for not doing something for you for free is absurd. The OP is upset and issued a blistering attack because a tech wouldn't do something for free for him. Seriously????
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i didnt blast them publicly for not doing the job i blasted them for having the worst service i have ever experienced. we did the job for you but your missing a washer you should get one. or we did the job for you but you should lube your chain. or yes we have rizoma rearsets they are 750 for your bike. really so thats with install? no they are 750. really they are 575 everywhere else. why are yours 750
 
anthem said:
i think what people fail to realize is that the service center - time is money. Period. .. every one always wants a free buck. .

People just don't get it - it is what it is. . If you don't like your service rep or center, take it to another one or do it yourself. . if you don't have the tools or ability, well then you're going to need to pay for someone who does.
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I dunno....maybe I'm just old fashioned, but when people bring a bike to Desert Desmo LLC they ALWAYS get more than they pay for. Sometimes they'll get a bit of brake fluid and chain lube, sometimes they'll get their bike cleaned up really well, sometimes they leave with parts they can't afford but that I don't feel safe omitting. I'll freely admit that I don't make my living out of my shop (I'm an Engineer by trade and I get paid entirely too well at that to become a full time motorcycle technician) but I feel like the small value added touches are what keep customers happy and keep them coming back.....that and attention to detail with quality service work.

It costs me pennies to top off a reservoir or lubricate a chain, but it might save someone's life down the road! It costs me literally nothing but my time to look for and correct small issues unbidden and unacknowledged. I have replaced missing cotter pins, E-clips, nuts, bolts, washers, well nuts, foot peg rubbers, and other small bits without even writing it on a ticket just for the comfort I feel knowing that I have helped out another motorcyclist without making him feel like he's being nickeled and dimed because he owns a Ducati.

Sounds like I need to move to New York and up my labor rates! $125 per hour is enough to drop the Engineering habit. ;)
 
I usually stay out of even replying to mark, or brad, or whitepani's posts"¦.since they are just whine-fests of perpetual victims"¦(and I have them on ignore till y'all repost it)"¦

But I would love to call the dealership mark uses and ask about his demeanor"¦.I can guarantee that he is one of the entitlement wanna be elite crowd who drives up, parks his Pani in the middle of the shop and blurts out "GO hook it up, there is an update, call me when its done""¦and plops his ass down in the waiting area and tells them "and bring me a coffee""¦.they roll their eyes, tell the GM that "sorry dude, mark is back""¦and go back to what they are doing"¦.I can visualize their response when he walks in, and it cracks me up.

If you have an elitist attitude you will be expected to compensate them like one. If you have a pleasant easy going demeanor there is a higher likelihood you will be treated the same way. There is NO WAY that you post up here about the "stealership" but have a different demeanor when you deal with them. We are creatures of habit.

Good luck with the $65.00. Maybe up your SSRI dosage ?

NOLA.
 
To throw my experience in, my dealer checks for updates for free any time I bring the bike in. Not 65, not 35, but free. Why do they do this when it does take a tech some (minuscule) amount of time? As others have said, it's a customer service that builds relationships. After all the Ducati apparel, accessories, services etc. I've bought there, not plugging in a wire is just absurd.

Depending on where you go, some car dealerships give you a free car wash every time you get an oil change or service. Is that required? no. Could they charge for it? yes. Will I know go to them over another dealership because they go the extra mile to take care of their customers? YES. That is the point.

Oh, and btw, my dealer cleans the bike for free with an oil change too. Making the $65 even more ridiculous
 
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mark419ny said:
ok so today i go to my stealership normally i wouldn't say the name but damn you cross country ducati I'm calling you out. i needed to get some warranty work done on my 1199 panigale (no surprise there something is always wrong with the bike. my bike must have so much soul its coming out of its ........ ). so as i am talking to service i say can you do me a favor and since the seat is going to be off can you check to see if my up maps are up to date. You know what those fuckers said. that will cost you 65 bucks. i said 65 bucks they said yes 65 bucks to hook it up to the computer. has anybody heard of this? i said forget it.

now i know a lot of you have good stealerships but the stealerships in the nyc area are the worst. the worst of the worst is cross country ducati. they charge 125 bucks an hour and they round up. so if something is 90 min they charge you 250 for 2 hours.

way to go you just lost my business. for now on i will walk my bike if i have to right to ducati nyc.

this has no reflection on their sales dept as they are very good.
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Mark, first instance you should formally report the dealer to Ducati North America as even attempting to charge you $$ for an UPMAP refresh breaches the factory warrant. Also, what is the full name of the dealer as I will call it in.
 
NOLA said:
I usually stay out of even replying to mark, or brad, or whitepani's posts….since they are just whine-fests of perpetual victims…(and I have them on ignore till y'all repost it)…

But I would love to call the dealership mark uses and ask about his demeanor….I can guarantee that he is one of the entitlement wanna be elite crowd who drives up, parks his Pani in the middle of the shop and blurts out "GO hook it up, there is an update, call me when its done"…and plops his ass down in the waiting area and tells them "and bring me a coffee"….they roll their eyes, tell the GM that "sorry dude, mark is back"…and go back to what they are doing….I can visualize their response when he walks in, and it cracks me up.

If you have an elitist attitude you will be expected to compensate them like one. If you have a pleasant easy going demeanor there is a higher likelihood you will be treated the same way. There is NO WAY that you post up here about the "stealership" but have a different demeanor when you deal with them. We are creatures of habit.

Good luck with the $65.00. Maybe up your SSRI dosage ?

NOLA.
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Oh, I think it isn't elitist in any way. . . apparently he brings his own oil filters and shop towels so he doesn't get charged the $5 that they charge.. . Maybe he would take his own used oil away if they charge an oil disposal fee like some auto dealers do. Have you seen MotoGuzzi owners and how they pore over a bike ? Maybe that brand might be a bit more suitable in this particular case. ..

While I think it would be a potential area where good customer service or goodwill could be wrapped up into it, I certainly understand why it might not be or don't want it to be as well. . . If it was a free "check for updates", there could be people bringing in their bikes every day to utilize it.

but most people try and develop a relationship with their dealer. Whether that relationship is positive and some things might be thrown in, fine. It could also be negative, that this guy wants every dollar and minute accounted for, and here is the oil, filters, and towels and don't charge me for any of that because I think your $2 profit is too much. Or it could just be a neutral relationship where nothing has transpired. Either way - you make your own bed or luck or whatever you want to call it.
 
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NOLA said:
I usually stay out of even replying to mark, or brad, or whitepani's posts"¦.since they are just whine-fests of perpetual victims"¦(and I have them on ignore till y'all repost it)"¦

But I would love to call the dealership mark uses and ask about his demeanor"¦.I can guarantee that he is one of the entitlement wanna be elite crowd who drives up, parks his Pani in the middle of the shop and blurts out "GO hook it up, there is an update, call me when its done""¦and plops his ass down in the waiting area and tells them "and bring me a coffee""¦.they roll their eyes, tell the GM that "sorry dude, mark is back""¦and go back to what they are doing"¦.I can visualize their response when he walks in, and it cracks me up.

If you have an elitist attitude you will be expected to compensate them like one. If you have a pleasant easy going demeanor there is a higher likelihood you will be treated the same way. There is NO WAY that you post up here about the "stealership" but have a different demeanor when you deal with them. We are creatures of habit.

Good luck with the $65.00. Maybe up your SSRI dosage ?

NOLA.
Click to expand...

call them up ask about me since you obsessed with me. im glad i make your life worth living .
 
Nick, Mike and the other techs at Rockwell cycle live and breathe Ducatis,MVs and even Bimotas. While checking for updates isnt required of a dealer, the guys at Rockwell regularly plug in and will always go over a bike for known inherant problems, like bleeding the clutch. Like Jarel, the live bikes. They have racebikes and build wild one offs. They like to build a relationship with a customer, and treating you like you matter is the way they do it.
 
anthem said:
Oh, I think it isn't elitist in any way. . . apparently he brings his own oil filters and shop towels so he doesn't get charged the $5 that they charge.. . Maybe he would take his own used oil away if they charge an oil disposal fee like some auto dealers do. Have you seen MotoGuzzi owners and how they pore over a bike ? Maybe that brand might be a bit more suitable in this particular case. ..

While I think it would be a potential area where good customer service or goodwill could be wrapped up into it, I certainly understand why it might not be or don't want it to be as well. . . If it was a free "check for updates", there could be people bringing in their bikes every day to utilize it.

but most people try and develop a relationship with their dealer. Whether that relationship is positive and some things might be thrown in, fine. It could also be negative, that this guy wants every dollar and minute accounted for, and here is the oil, filters, and towels and don't charge me for any of that because I think your $2 profit is too much. Or it could just be a neutral relationship where nothing has transpired. Either way - you make your own bed or luck or whatever you want to call it.
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is there something wrong with bringing my own oil cause i dont want to get hosed by the stealership? is it wrong to give them my own shop towels because they charge me for what i can get a dozen rolls for. maybe if they charged the rate that everyone else in the area charges i wouldnt do that stuff.
is it wrong because i have money or a ducati i dont want to pay 20 a qt for oil when i get the same thing for 8 bucks a qt? maybe charge 12 bucks and i wouldnt do that.
maybe the way i am is why i can afford the things i have. does warren buffet drive a ferrari nope he drives an acura or honda i forget.

if you want to give away money for no reason then hey ill give you my address start the checks coming
 
mrbrettbaker said:
Nick, Mike and the other techs at Rockwell cycle live and breathe Ducatis,MVs and even Bimotas. While checking for updates isnt required of a dealer, the guys at Rockwell regularly plug in and will always go over a bike for known inherant problems, like bleeding the clutch. Like Jarel, the live bikes. They have racebikes and build wild one offs. They like to build a relationship with a customer, and treating you like you matter is the way they do it.
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Sounds to me like anyone in this area should consider this dealership....
 
Cloner said:
I dunno....maybe I'm just old fashioned, but when people bring a bike to Desert Desmo LLC they ALWAYS get more than they pay for. Sometimes they'll get a bit of brake fluid and chain lube, sometimes they'll get their bike cleaned up really well, sometimes they leave with parts they can't afford but that I don't feel safe omitting. I'll freely admit that I don't make my living out of my shop (I'm an Engineer by trade and I get paid entirely too well at that to become a full time motorcycle technician) but I feel like the small value added touches are what keep customers happy and keep them coming back.....that and attention to detail with quality service work.

It costs me pennies to top off a reservoir or lubricate a chain, but it might save someone's life down the road! It costs me literally nothing but my time to look for and correct small issues unbidden and unacknowledged. I have replaced missing cotter pins, E-clips, nuts, bolts, washers, well nuts, foot peg rubbers, and other small bits without even writing it on a ticket just for the comfort I feel knowing that I have helped out another motorcyclist without making him feel like he's being nickeled and dimed because he owns a Ducati.

Sounds like I need to move to New York and up my labor rates! $125 per hour is enough to drop the Engineering habit. ;)
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My Buddy who owns a Motorcycle shop does the same thing. This is what I call first class service and that's why I go to him for any repairs for any of my bikes and i dont mind spending a little extra on parts from him to help keep his business going. Its hard for a shop owner to beat the internet on prices for parts because of their overhead, but its hard to find good service like this.
 
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The fee charged to plug into a vehicle was first put in place by car dealers who were trying to recover their investment in the ultra expensive "factory" laptops, software and training. For example as a Freightliner Truck dealer we are within our rights to charge for diagnostic time when a customer requests a change to his software. However each dealer makes their own call on what they do and don't charge customers. In our case we would never charge for a software update but we might charge for a parameter change if the customer wants to add or change a programmable feature in the engine or truck. IE Soft Cruise, Progressive shifting, Virtual Tech, etc.

Some dealers simply do not repair enough vehicles to get profitable utilization of the factory laptop so they charge to plug in. Its not really that uncommon, it's often hidden in the repair times.
 
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mark419ny said:
is there something wrong with bringing my own oil cause i dont want to get hosed by the stealership? is it wrong to give them my own shop towels because they charge me for what i can get a dozen rolls for. maybe if they charged the rate that everyone else in the area charges i wouldnt do that stuff.
is it wrong because i have money or a ducati i dont want to pay 20 a qt for oil when i get the same thing for 8 bucks a qt? maybe charge 12 bucks and i wouldnt do that.
maybe the way i am is why i can afford the things i have. does warren buffet drive a ferrari nope he drives an acura or honda i forget.

if you want to give away money for no reason then hey ill give you my address start the checks coming
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not at all - just don't expect anything to be thrown in for free for you either. . . You want to take all their normal profit out of their service, thats fine - they'll charge you for every single item that needs or should be charged. . I see zero problem with you doing that and I see zero problem with them charging you what they want to charge you for checking the ecu.

Oh, by the way - Warren Buffett is a really bad example on your part. He only flies on Gulfstreams and a trip for him anywhere ranges anywhere from 10k to 200k depending on where he goes. . He can buy a few cars for what he flies on a single trip.
 
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anthem said:
not at all - just don't expect anything to be thrown in for free for you either. . . You want to take all their normal profit out of their service, thats fine - they'll charge you for every single item that needs or should be charged. . I see zero problem with you doing that and I see zero problem with them charging you what they want to charge you for checking the ecu.

Oh, by the way - Warren Buffett is a really bad example on your part. He only flies on Gulfstreams and a trip for him anywhere ranges anywhere from 10k to 200k depending on where he goes. . He can buy a few cars for what he flies on a single trip.
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ok no warren buffet but when they charged me 250 for first service and then i saw 5 bucks for shop fees i was like you are charging 5 bucks for supplies when you are charging me 25% more than anyone else already.

so now instead of them nickling me i nickle them
 

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