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Oh one more thing...

Dawned on me that this PM i sent to Rich's alter-ego Burnsy after his first appearance on the forum and abuse of various members, thinking he was a just a normal (angry) punter is what is still niggling him.

This was clearly sent straight to rich I discovered last night when I found an email from Rich referencing it. Thought I should include for completeness.

----------------------------------


Hi Burnsy - I reckon you're just stirring the pot by naming other forum members like that. Rich behaved like a total idiot on the forum, threatening legal action and using abusive language, when they were holding him to account based on his previous posts which were pretty forthright.

Just so you know, this is how I feel about AR and Rich.

All the claims of 'bolt-on' supremacy over all other pipes, no need for tuning and how much cooler the pipe would run were all incorrect and despite this Rich has never done anything other than bloody mindedly repeat those claims, and in my opinion this is false advertising and misleading buyers, which is much worse than anything any forum members have said. If he had qualified his claims, which he could have done, rather than engaging in personal attacks then he would have won more friends rather than alienate them.

I've tried to keep my posts civil because I still haven't got the result I was expecting and I want a replacement for my broken pipe. I haven't moaned publically that both the mechanics I showed the broken pipe to suggested that it was always going to break because of the very narrow contact point and showed me examples of how it should have been done - which I've no doubt is how the pipe will come back. Frankly I've also toned it down because I feel intimidated by Rich's public performance and that makes me uncomfortable dealing with them as i still have to currently. I would be extremely unlikely to ever buy AR again because of this.

I genuinely like the look and sound of the pipe but I've spent good money extracting the performance to the credit of ProTwin and Tuneboy, not AR, and I'm pretty pissed at the failure of this part.

If you have ordered the pipe then be under no illusions about the work required to get it to perform. If you can find a tuner who uses Tuneboy I can highly recommend going down that route - the bike runs really well now. Good luck with your purchase.
 
wilkson said:
No a ...... is someone that pulls their dick this action requires a dick . Rich as a spectator and a buisness owner I would not have participated so openly in a forum bitch fight . I do not know of another buisness or buisness owner that would have done this .
I have bought many sets of rear sets and race glass from you and had excellent service for what it's worth but treating a solid customer like Fatty who IMO had a fair and balanced view of your product like you have I will think twice of where I spend money in the future .
I actually think you owe the guy a apology to be honest .
Click to expand...

He probably has many many satisfied customers over the years but that does not mean he should go about his business in such an unprofessional manner in this instance, with this exhaust.

I sat on the fence with regards to his exhaust, I commented on how great it looked & sounded. I was even considering buying it. However the way he responded to WAFatboy was an absolute game changer. I guess it's up to the customer to decide whether they would want to deal with him & his company. I for one won't & if anyone ever asked me about AR I would point them in the direction of this forum on how he deals with his customers/potential customer & his products.

Plus you are right, WAFatboy does deserve an apology.
 
Last edited:
Rich22 said:
What was said was in defence of our good name and in defence of what we believe to be a truly innovative great product that we stand by along with our publicised claims for the system.

In hindsight perhaps we should have kept competitors figures closer to our chests and just released our own. We learnt from that.

I genuinely do apologise to any members that felt we attacked them, forums can be strange places and statements sometimes misinterpreted.

I would like to hope the members that threw abuse at us will also apologise.

Lets then move on guys and get some positive stuff going for this great bike.
Click to expand...

Guys, I just wanted to reference back to Rich's apology. It's possible that all of this is just a misinterpretation:D
 
ttkarp said:
Guys, I just wanted to reference back to Rich's apology. It's possible that all of this is just a misinterpretation:D
Click to expand...

That was post 1, then post 2 from his buddy Burnsy set the mood. Followed was the whole issue with the return of the part. Post 2:

"Welcome back to hell rich good luck battling with the few brainless turds on here talking crap about things they have no idea about luvin the system geeza"
 
Trauma said:
That was post 1, then post 2 from his buddy Burnsy set the mood. Followed was the whole issue with the return of the part. Post 2:

"Welcome back to hell rich good luck battling with the few brainless turds on here talking crap about things they have no idea about luvin the system geeza"
Click to expand...

In his parting shot Rich called us "dick heads" and "brainless dorks". But I guess technically I'm not positive what he meant. Meanwhile, bugsy also used "brainless" in you're quote above:eek:
 
ttkarp said:
In his parting shot Rich called us "dick heads" and "brainless dorks". But I guess technically I'm not positive what he meant. Meanwhile, bugsy also used "brainless" in you're quote above:eek:
Click to expand...

Yea, I am really perplexed how either of them actually feel about us. They might really appreciate what we have done for them, it is just difficult for them to put it in words with their limited vocabulary.
 
This sucks because I LOVE how this exhaust sounds. Probably the best sounding exhaust IMO but too bad. They won't be earning any of my business. That's for sure.

Usually, I don't give 2 ..... about customer service. Okay maybe not THAT extreme but it certainly isn't a main factor in my decision to buy things or not buy things. All I care about is lowest price possible. However, when an issue arises about a potential warranty related problem, I still would expect a resolution of some sort, given the fact that these stupid exhaust systems are ridiculously overpriced for our Pani's. Afterall, they are nothing more than pipes and a canister of some sort with a manufacturers logo on it. Big ...... deal!

Anywho, I had first heard of this brand on a RSV4 Factory and I almost ...... myself. I'm thankful I wasn't the guinea pig. I feel for WAFatboy though. That blows big time.
 
WAfatboy said:
I'm not chasing an apology but a heatshield would be nice ;)
Click to expand...

with the "hundred" sold, surely he can stump a heatshield, in place of a refund.

The sidestep of the refund for, "surely being able to sell it' was a good laugh.
 
NorthBankGooner said:
Actually the Burnsy postings appear that they may not actually be from Rich but from a close friend/colleague. It's in the UK forum aka Chris Burns at Croft Racing. Still does not excuse the rest of the BS.
Click to expand...

Actually I take this back. Chris Burns is a Geordie [from Newcastle in the NW of England]. Burnsy uses the term "geeza" meaning guy, bloke or mate. This is a slang word used in the south like London or Brighton which is less than 20 miles away from Rich. Never in all my life have i heard a Geordie use the word geeza . So in all honesty Burnsy is also Rich.
 
NorthBankGooner said:
Actually I take this back. Chris Burns is a Geordie [from Newcastle in the NW of England]. Burnsy uses the term "geeza" meaning guy, bloke or mate. This is a slang word used in the south like London or Brighton which is less than 20 miles away from Rich. Never in all my life have i heard a Geordie use the word geeza . So in all honesty Burnsy is also Rich.
Click to expand...

They are never online at the same time, and Burnsy even posted Rich's video. Either way, they both are just as bad as each other now. It's funny that on those other forums he threatened to report people and told them to go away. He really believes he has the power to make people not post or go away entirely.
 
Abojan said:
It will not help you! You've got to not only read but also to understand!

You are such sweeties!)) It is a pity you do not have in our Russian forum ...

want to compete with me, Bunny?)
0_d5307_54b2ded5_orig
Click to expand...

Anyone know wtf he's talking about?
 

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