Ducati quality control issues

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Tennessee
Well I'm brand-new to this, so I'll be fairly thorough...

I just purchased a 2016 Ducati 1299 base model April, 2016. About 3 months after I purchased it, I noticed a little dribble of coolant that had leaked onto the garage floor. To cut to the chase, it has been in the shop 3 times to try and solve the same leak. The dealer service manager said when he spoke to Ducati engineers in Italy, they knew what the issue before he even went into any detail, but have yet to redesign a replacement part, nor have they issued a recall or even issued a service bulletin. The dealer replaced the "squirter"... and replaced what they called the thermostat housing.(from what I've read, these are the same thing)
I literally hired an attorney to look into the lemon laws in my state, so I haven't picked up my bike since they "fixed it", yet again.

My chain rubs against the swingarm also... The dealer says that's "normal".

The display panel has had some kind of a smudges under the plastic cover since it was brand-new... The dealer said they would replace it under warranty, but that they wouldn't really suggest that because someone might suspect mileage tampering when I got ready to trade it or sell it... I agreed.

The engine has died when down-shifting before stop lights, and at some lower RPM's in parking lots three or four times since it was new.

I'm assuming that the problem with the temperature shooting up to 236-240°, CONSTANTLY at stoplights, was also a consequence of the coolant leak.

To say the least, I'm not a happy camper...
I've owned used Japanese bikes, and a new Triumph, and if I combined all of their issues together, they don't even come close to this new 1299's plethora of issues.
Being that this is my first Ducati, I'm not the least bit impressed with the quality. I thought Ducati had their crap together in the 21st-century...

All that being said, I do realize that this one bike is not representative of every 1299 built, nor is it representative of Ducati's brand quality in whole. But Jesus, really?? I've read about more problems with this particular bike on this forum than I've ever read about any singular bike before.

Any thoughts?
 
you need to go to a different dealer and get the issues taken care of, thats a cop out.
 
Yeah, I kinda thought so too. Unfortunately, the next closest dealer is over two hours away.
 
Well I'm brand-new to this, so I'll be fairly thorough...

I just purchased a 2016 Ducati 1299 base model April, 2016. About 3 months after I purchased it, I noticed a little dribble of coolant that had leaked onto the garage floor. To cut to the chase, it has been in the shop 3 times to try and solve the same leak. The dealer service manager said when he spoke to Ducati engineers in Italy, they knew what the issue before he even went into any detail, but have yet to redesign a replacement part, nor have they issued a recall or even issued a service bulletin. The dealer replaced the "squirter"... and replaced what they called the thermostat housing.(from what I've read, these are the same thing)
I literally hired an attorney to look into the lemon laws in my state, so I haven't picked up my bike since they "fixed it", yet again.

My chain rubs against the swingarm also... The dealer says that's "normal".

The display panel has had some kind of a smudges under the plastic cover since it was brand-new... The dealer said they would replace it under warranty, but that they wouldn't really suggest that because someone might suspect mileage tampering when I got ready to trade it or sell it... I agreed.

The engine has died when down-shifting before stop lights, and at some lower RPM's in parking lots three or four times since it was new.

I'm assuming that the problem with the temperature shooting up to 236-240°, CONSTANTLY at stoplights, was also a consequence of the coolant leak.

To say the least, I'm not a happy camper...
I've owned used Japanese bikes, and a new Triumph, and if I combined all of their issues together, they don't even come close to this new 1299's plethora of issues.
Being that this is my first Ducati, I'm not the least bit impressed with the quality. I thought Ducati had their crap together in the 21st-century...

All that being said, I do realize that this one bike is not representative of every 1299 built, nor is it representative of Ducati's brand quality in whole. But Jesus, really?? I've read about more problems with this particular bike on this forum than I've ever read about any singular bike before.

Any thoughts?

do you have any photos mentioned above? You should replace the display IMO and when you do sell it, just let the buyer know.

Coolant issue has been known for this bike. some gets it and some dont. I have seen many personally. if it leaks to the ground...thats a problem. most just have some on the casing and mostly because of high temp...Panigale dont like high temp. I did a full track day and no leaking for example. But next track day with little high temp, I had some drips from the drip hole on casing but very little

You mentioning about high volume of issues...I disagree. It is same people saying same thing over and over and complain about it just about every post.

There is some gaps on your details. So after dealer supposedly did something, did you have leak again?

You said 3 times. so it leaked every time after is what I am assuming.

What is the dates on all these. (like basic timeline) . When was last time you talked to them and they supposedly did something?
 
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Yeah, I kinda thought so too. Unfortunately, the next closest dealer is over two hours away.

this is subjective but 2 hours is nothing to me.

I drive 4-5 hours if I know the dealer service is top notch...which I do instead of dealer that is 15 mins away.
 
Yeah, it leaked every time after they said it was fixed.
The timeline was: first leak was noticed at about 90 days, they said to monitor it it could just be pressure relief from the factory overfilling the radiator... so I monitored it for about another 2 to 3 weeks, and called them back to come pick it up and try and fix it. That was sometime around the first week of September I think. They kept it for a couple of weeks from what I remember running it through heat cycles and changed out what they called the thermostat housing... The second time was in October, about a couple of weeks after I got it back from the first time... The third time was in November just a couple of days after I got it back from the second time... it was in the shop for a total of at least 6 weeks or so, cumulatively
 
Yeah but that's the problem, I don't have a clue if that dealer down there two hours away from me is any good at all
 
Yeah, it leaked every time after they said it was fixed.
The timeline was: first leak was noticed at about 90 days, they said to monitor it it could just be pressure relief from the factory overfilling the radiator... so I monitored it for about another 2 to 3 weeks, and called them back to come pick it up and try and fix it. That was sometime around the first week of September I think. They kept it for a couple of weeks from what I remember running it through heat cycles and changed out what they called the thermostat housing... The second time was in October, about a couple of weeks after I got it back from the first time... The third time was in November just a couple of days after I got it back from the second time... it was in the shop for a total of at least 6 weeks or so, cumulatively

ah ok Thanks.

I will send you PM.
 
Change the display I got mine changed on my Multistrada DVT ask them for a new one


Sent from my iPhone using Tapatalk
 
I had display changed on my 15 Pani. They can set the mileage to exactly what it was before. Not like the old days where you needed to keep all of the paperwork to prove
when/where/why.

Dealer sounds pretty worthless tbh.
 
I had the display changed on my 1299 pani and it had the exact same mileage when I go it back. The display is a DISPLAY it doesn't member the mileage, that should be tucked away in the ECU. Sounds like the dealer is giving you a load of .....
 
I had the display changed on my 1299 pani and it had the exact same mileage when I go it back. The display is a DISPLAY it doesn't member the mileage, that should be tucked away in the ECU. Sounds like the dealer is giving you a load of .....

Dont know where its stored, as I had ecu changed too and mileage was still the same afterwards. Maybe the dealers can flash it now?
 
Well I'm brand-new to this, so I'll be fairly thorough...

I just purchased a 2016 Ducati 1299 base model April, 2016. About 3 months after I purchased it, I noticed a little dribble of coolant that had leaked onto the garage floor. To cut to the chase, it has been in the shop 3 times to try and solve the same leak. The dealer service manager said when he spoke to Ducati engineers in Italy, they knew what the issue before he even went into any detail, but have yet to redesign a replacement part, nor have they issued a recall or even issued a service bulletin. The dealer replaced the "squirter"... and replaced what they called the thermostat housing.(from what I've read, these are the same thing)
I literally hired an attorney to look into the lemon laws in my state, so I haven't picked up my bike since they "fixed it", yet again.

My chain rubs against the swingarm also... The dealer says that's "normal".

The display panel has had some kind of a smudges under the plastic cover since it was brand-new... The dealer said they would replace it under warranty, but that they wouldn't really suggest that because someone might suspect mileage tampering when I got ready to trade it or sell it... I agreed.

The engine has died when down-shifting before stop lights, and at some lower RPM's in parking lots three or four times since it was new.

I'm assuming that the problem with the temperature shooting up to 236-240°, CONSTANTLY at stoplights, was also a consequence of the coolant leak.

To say the least, I'm not a happy camper...
I've owned used Japanese bikes, and a new Triumph, and if I combined all of their issues together, they don't even come close to this new 1299's plethora of issues.
Being that this is my first Ducati, I'm not the least bit impressed with the quality. I thought Ducati had their crap together in the 21st-century...

All that being said, I do realize that this one bike is not representative of every 1299 built, nor is it representative of Ducati's brand quality in whole. But Jesus, really?? I've read about more problems with this particular bike on this forum than I've ever read about any singular bike before.

Any thoughts?

This is a very well know problem and has been discussed by myself as well as many others on various sites in this forum..
Get used to it The dealer cannot or will not fix it.. You just got a bad luck of the draw like I did when I got my 1299S ..

Sorry Bro... We are screwed..

Speedy
 
Many other complaints like you and me on this forum...

Get used to it or sell it.. The dealer cannot fix it and the factory doesn't give a rats ...!

I would sell mine but I have so much in it now I would lose my ... on a trade...I can ride mine for about 30 minutes before it gets to me and I have to come home.. It is just not much pleasure to ride on the street.. It is however a hoot on the track...!!

Check this other site one of many on this forum..

http://ducati1299.com/ducati-1299/27462-more-trouble-my-1299-a.html

Speedy
 
Well I'm brand-new to this, so I'll be fairly thorough...

I just purchased a 2016 Ducati 1299 base model April, 2016. About 3 months after I purchased it, I noticed a little dribble of coolant that had leaked onto the garage floor. To cut to the chase, it has been in the shop 3 times to try and solve the same leak. The dealer service manager said when he spoke to Ducati engineers in Italy, they knew what the issue before he even went into any detail, but have yet to redesign a replacement part, nor have they issued a recall or even issued a service bulletin. The dealer replaced the "squirter"... and replaced what they called the thermostat housing.(from what I've read, these are the same thing)
I literally hired an attorney to look into the lemon laws in my state, so I haven't picked up my bike since they "fixed it", yet again.

My chain rubs against the swingarm also... The dealer says that's "normal".

The display panel has had some kind of a smudges under the plastic cover since it was brand-new... The dealer said they would replace it under warranty, but that they wouldn't really suggest that because someone might suspect mileage tampering when I got ready to trade it or sell it... I agreed.

The engine has died when down-shifting before stop lights, and at some lower RPM's in parking lots three or four times since it was new.

I'm assuming that the problem with the temperature shooting up to 236-240°, CONSTANTLY at stoplights, was also a consequence of the coolant leak.

To say the least, I'm not a happy camper...
I've owned used Japanese bikes, and a new Triumph, and if I combined all of their issues together, they don't even come close to this new 1299's plethora of issues.
Being that this is my first Ducati, I'm not the least bit impressed with the quality. I thought Ducati had their crap together in the 21st-century...

All that being said, I do realize that this one bike is not representative of every 1299 built, nor is it representative of Ducati's brand quality in whole. But Jesus, really?? I've read about more problems with this particular bike on this forum than I've ever read about any singular bike before.

Any thoughts?
The "Squirter Valve" and "Thermostat housing" are the same thing. It took my dealer a few tries to fix it as well; so that's not uncommon. The problem is, the housing material is fairly soft as far as plastics go. It gets softer as the bike/coolant heats up. If the housing screws or hose clamps are over torqued, the housing could deform and lead to leaks. There's also an o-ring in that housing that's not serviceable (btw, the thermostat is also not serviceable); if it fails or gets pinched somehow, it will leak. I had one replaced under warrenty on my 1199 and replaced another myself after I over torqued a Samco hose clamp and deformed one of the hose attachment points on the housing. Replacing it is a real pain in the ... to say the least! You literally have to disassemble the entire bike to replace the housing. If you want images let me know and i'll post'em. However, even with a leaky housing your temps shouldn't be that high unless you're super low on coolant. I live in the Phoenix where temps are regularly in the triple digits and my bike has never been above 230 while sitting in stop and go traffic and that was 115 degree day. You may have had a stuck thermostat? Which would account for the high temps and maybe even the leak?

The stalling is mostly caused by out of whack sensors, more specifically the TPS sensor which is not adjustable by the owner. However, the dealer can reset all of the sensors for you in a few mins which should resolve that problem.

The dash smudge, yeah got that too. A buddy of mine has the same problem on his 1199R. Nether of us are sure where it came from? But your dealer is correct. The TFT clear cover isn't serviceable, so to fix it they have to replace the entire TFT unit which means your mileage will be off. The new unit can't have the mileage reset or adjusted.

The chain rub, yeah got that too lol. It doesn't bother me at all but, if your dealer won't replace it under warranty, then I believe your only option is a 520 chain conversion.
 
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I had the display changed on my 1299 pani and it had the exact same mileage when I go it back. The display is a DISPLAY it doesn't member the mileage, that should be tucked away in the ECU. Sounds like the dealer is giving you a load of .....

Not true at all. The bike actually has 3 ECUs. One is in the TFT unit and can be replaced depending on who you talk to. The dealer will say it's not serviceable/replaceable and get you a completely new TFT, which means your miles will be off. But there is an ECU in the TFT and it stores your mileage. If the dealer was savvy enough to pull the TFT ECU out of the old unit and put it in the new TFT, then your miles would have been the same after servicing and you have a knowledgeable tech and should hold onto him lol.
 
See this is good info...
It literally makes me want to get rid of this bike as quickly as possible... like this coming spring!
 
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