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I just texted Manny from
Moto million. To inform him about this matter hopefully he sees my message. I had nothing but good experience with manny .


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Last edited:
TainoWarrior said:
I just texted Manny from
Moto million. To inform him about this matter hopefully he sees my message. I had nothing but good experience with manny .


Sent from my iPhone using Tapatalk
Click to expand...
TainoWarrior said:
I just texted Manny from
Moto million. To inform him about this matter hopefully he sees my message. I had nothing but good experience with manny .


Sent from my iPhone using Tapatalk
Click to expand...
Thank you ! If you don’t mind, apparently you have a relationship with him or his a friend ?
 
Not a friend I’m a customer I ordered parts in the past never a issue. I’m in So-Cal . Try texting him that how he responds to me. He really a cool guy .


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Please let me know if you made contact with Manny and you got your matter resolved .


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TainoWarrior said:
Please let me know if you made contact with Manny and you got your matter resolved .


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Mani contacted this morning , we are trying to correct the issue , I’ll let you know what he wants to do , again thank you for input !
 
Definitely I’m confident he will make it right. I’m glad you guys made Com .


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Sorry to hear about all of this. We try to answer everyone quickly. If emailing Mani directly doesn't help use the contact section on the website, as he gets swarmed with emails to his email account and after all we are all human and sometimes emails get pushed down / overlooked. Especially if they get sent over the weekends. We as Motomillion apologize for this, and take all of the feedback we receive to try to improve our service.
 
MotoMillion said:
Sorry to hear about all of this. We try to answer everyone quickly. If emailing Mani directly doesn't help use the contact section on the website, as he gets swarmed with emails to his email account and after all we are all human and sometimes emails get pushed down / overlooked. Especially if they get sent over the weekends. We as Motomillion apologize for this, and take all of the feedback we receive to try to improve our service.
Click to expand...

This is all deflection and excuse making. Customer service failure is just that - a failure. The reasons are unimportant. If you can’t provide the level of support the customer expects, then either the expected support is excessive, or you’re not doing your job.
 
craig bush said:
This is all deflection and excuse making. Customer service failure is just that - a failure. The reasons are unimportant. If you can’t provide the level of support the customer expects, then either the expected support is excessive, or you’re not doing your job.
Click to expand...
I concur!
 
craig bush said:
This is all deflection and excuse making. Customer service failure is just that - a failure. The reasons are unimportant. If you can’t provide the level of support the customer expects, then either the expected support is excessive, or you’re not doing your job.
Click to expand...

Craig we are sorry to hear you feel that way, but a lot of our customers do not. We are not making excuses but trying to remedy a situation and to try to improve our service to be better for everyone who enjoys the passion of two wheels as much as we do.

In this case, when Mani is the person of contact he does get overly busy and for us he does more than his job.
 
I’m here as a forum member and also as a customer of Manny as well I get it . We are human beings I can say Manny has never ripped anyone off ever I can say . It easy to look at the errors people make and crucify them to the cross. Also look at the good they do to . The great thing we are all entitled to our own opinion. I myself had bad experience with other vendors that I wouldn’t recommend . I’m here standing up for the guy because he had come thru for me along other riders that I know personally and never a issue. I’m not here on a pissing contest just telling my perspective.


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Shockwave said:
Thank s again for texting Mani on my Behalf, he is going to send my order through today
Cheers
Click to expand...
Glad to hear your issue is now being addressed...but when you have to post your dissatisfaction about a company on a public forum, and need others to send text messages to the company's management/owners to address customer service issues, something is wrong. And based on others comments, including my own, this has been going on for a long time, so not really an isolated incident...this company is completely aware that it has a problem responding to customers. So, he is either 1) OK with this ongoing issue, and using it to his advantage, or 2) just incompetent as a business manager. I'm pretty sure it is #1, and that is why I choose not to do business with companies like that.
 

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