Thank you ! If you don’t mind, apparently you have a relationship with him or his a friend ?
Motomillion
- Thread starter Shockwave
- Start date
Help Support Ducati Forum:
- Joined
- Feb 10, 2018
- Messages
- 2,186
- Location
- NYC
MotoMillion #1 farkle distro and #1 sponsor of Vloggers that cannot ride
- Joined
- Sep 29, 2019
- Messages
- 45
- Location
- Vista, Ca
Not a friend I’m a customer I ordered parts in the past never a issue. I’m in So-Cal . Try texting him that how he responds to me. He really a cool guy .
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Thank you for the tip!
- Joined
- Sep 29, 2019
- Messages
- 45
- Location
- Vista, Ca
Please let me know if you made contact with Manny and you got your matter resolved .
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Mani contacted this morning , we are trying to correct the issue , I’ll let you know what he wants to do , again thank you for input !
- Joined
- Sep 29, 2019
- Messages
- 45
- Location
- Vista, Ca
Definitely I’m confident he will make it right. I’m glad you guys made Com .
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Very much spot on...
- Joined
- Jan 19, 2016
- Messages
- 70
- Location
- NY
Sorry to hear about all of this. We try to answer everyone quickly. If emailing Mani directly doesn't help use the contact section on the website, as he gets swarmed with emails to his email account and after all we are all human and sometimes emails get pushed down / overlooked. Especially if they get sent over the weekends. We as Motomillion apologize for this, and take all of the feedback we receive to try to improve our service.
- Joined
- Jul 22, 2020
- Messages
- 2,035
- Location
- texas
This is all deflection and excuse making. Customer service failure is just that - a failure. The reasons are unimportant. If you can’t provide the level of support the customer expects, then either the expected support is excessive, or you’re not doing your job.
I concur!
- Joined
- Jun 22, 2019
- Messages
- 560
- Location
- Orange County
Motomillion is here now and is trying to make things right. Motomillion apologized as well.
- Joined
- Jan 19, 2016
- Messages
- 70
- Location
- NY
Craig we are sorry to hear you feel that way, but a lot of our customers do not. We are not making excuses but trying to remedy a situation and to try to improve our service to be better for everyone who enjoys the passion of two wheels as much as we do.
In this case, when Mani is the person of contact he does get overly busy and for us he does more than his job.
- Joined
- Sep 29, 2019
- Messages
- 45
- Location
- Vista, Ca
I’m here as a forum member and also as a customer of Manny as well I get it . We are human beings I can say Manny has never ripped anyone off ever I can say . It easy to look at the errors people make and crucify them to the cross. Also look at the good they do to . The great thing we are all entitled to our own opinion. I myself had bad experience with other vendors that I wouldn’t recommend . I’m here standing up for the guy because he had come thru for me along other riders that I know personally and never a issue. I’m not here on a pissing contest just telling my perspective.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
- Joined
- Nov 13, 2020
- Messages
- 1,821
- Location
- Newport Heights
If I were constantly pushing the limits I would be very mindful of mrs karma
Thank s again for texting Mani on my Behalf, he is going to send my order through today
Cheers
Glad to hear your issue is now being addressed...but when you have to post your dissatisfaction about a company on a public forum, and need others to send text messages to the company's management/owners to address customer service issues, something is wrong. And based on others comments, including my own, this has been going on for a long time, so not really an isolated incident...this company is completely aware that it has a problem responding to customers. So, he is either 1) OK with this ongoing issue, and using it to his advantage, or 2) just incompetent as a business manager. I'm pretty sure it is #1, and that is why I choose not to do business with companies like that.
- Joined
- Jul 22, 2020
- Messages
- 2,035
- Location
- texas
This 100%.
- Joined
- Oct 7, 2020
- Messages
- 17
- Location
- MA
More of the same here...
I’ve been trying to contact Motomillion for two weeks to verify if a few carbon parts were in stock with absolutely no response..
Emails sent directly to Mani as well as through their website.
I would just order the parts but last time I did that, the parts were back ordered. Had to wait a week before finding that out.
I’ve been trying to contact Motomillion for two weeks to verify if a few carbon parts were in stock with absolutely no response..
Emails sent directly to Mani as well as through their website.
I would just order the parts but last time I did that, the parts were back ordered. Had to wait a week before finding that out.
I recently ordered a Sprint Air Filter and because I was on this site and feeling good, I also ordered Kevin's throttle spacers from Motomillion. They were shipped the next day and arrived two or three days later. It was an uneventful transaction. However, I think the website is not as advanced or progressive as I am used so I am not surprised that a big order got shipped incorrectly. I don't think I would have ordered so much from a business I've not previously worked with. The motomillion website itself tells me they are still a smallish operation.
Similar threads
Register CTA
Register on Ducati Forum! This sidebar will go away, and you will see fewer ads.
Sign Up
