Motomillion

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AmpForE said:
Who do you and cycler represent?
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Ducatikev doesnt represent anyone. He was just someone who found me from word of mouth. I dont represent anyone either. Its my own company. I give great prices because Im not greedy. The way I look at it, even if I make less that what is normally made from sales in NY. Making sales on this forum as well as other forums or from word of mouth at lower prices is money I would have never had before. Anyone who has bought from me always had up to date communication. I never hid from guys who kept asking me whats taking so long. Even though they were told from the beginning that the parts are on back order. Im a Bellissimoto dealer amongst may other places. Bellissimoto will show something on back order for 1-2 weeks. Ill tell the customer in reality lets go with 3-6 weeks. Ive also sold many parts at dealer cost to loyal customers. If someone buys a bunch of things I make sure to take care of them on prices and even throw them some parts at cost. Recently I sold a certain brand of $844 brake rotors for $633. I can go on. Some may complain it took me a while to get their parts but thats beyond my control. Im not the manufacturer. Take @Roc for example. I communicate with him the moment he texts me. I dont hide from him. He placed an order which instead took extra time to get because AEM parts were taking a while to make. But since he was receiving feedback the moment he texted me he knew I wasnt some shlump that made a sale and closed the door on him to just wait. There is only one person that has an issue and I wont get into it.

I cant write prices here on the forum due to map policies. I cant come after guys and say hey I can sell this at this price. What I can do if I see someone wants to buy something is shoot them a PM and say if youre interested in such and such product. Send me a request for that product or products and l think you will be happy. I have plenty of references from this forum
 
Motomillion is awful and Mani’s lacking customer service is the only thing presented. You can find many negative experiences all over the internet.

Guido at Shifttech is good, but best reached via email. Slingshot racing is also supposed to be pretty good, but they don’t seem to have anything in stock.
 
I had a thread on this too a while back. He blamed covid at the time, and it could still be an issue. I offered some tips. My small business may not be able to give the answers everyone wants at the time, but I will certainly always answer in some fashion. I think Mani honestly needs to invest in a Customer relationship manager software package, and then actively use it. I think he's just overwhelmed and disorganized. He doesnt seem to be a bad guy or intentionally dropping the ball. If he is too busy, hire something specifically covering email, and only allow customers to contact them in 2 ways, phone number during business hours, and email to one customer service address that is actively monitored and any interaction is logged in the CRM software.

Being available randomly on whatsapp, text messages etc creates too much chaos and while you think you are doing better for your customer having all these apps, in the long run it slows you down and keeps you from doing a good job.
 
spinkick said:
I had a thread on this too a while back. He blamed covid at the time, and it could still be an issue. I offered some tips. My small business may not be able to give the answers everyone wants at the time, but I will certainly always answer in some fashion. I think Mani honestly needs to invest in a Customer relationship manager software package, and then actively use it. I think he's just overwhelmed and disorganized. He doesnt seem to be a bad guy or intentionally dropping the ball. If he is too busy, hire something specifically covering email, and only allow customers to contact them in 2 ways, phone number during business hours, and email to one customer service address that is actively monitored and any interaction is logged in the CRM software.

Being available randomly on whatsapp, text messages etc creates too much chaos and while you think you are doing better for your customer having all these apps, in the long run it slows you down and keeps you from doing a good job.
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Totally agree...he may not be a bad guy, but customer service should be priority #1. Timely responding to customer inquiries and questions is key to retaining existing customers and gaining new ones. You can have inventory of all the best items and great pricing, but once you slip on customer service, you most likely lost customers and your reputation gets hammered...that will cost you big $$$.
 
Shockwave said:
Hey guys, new to the Ducati site just bought
A 2021 Ducati v4 , and of course I need carbon fiber , specifically full-six. Here’s my Dilemma,
I bought about $2000.00 worth of parts from
Motomillion on two separate orders , each order was missing parts that were billed to me but not in my order .I have tried 3 e-mails , two phone called but his phone can’t take any message , finally left a message , never heard back. I have a third order of $900.00 . But I’m worried that it will be missing parts as well .
I’ve have heard good things in the past about Mani , But my current experience with Motomillion hasn’t been good . At this point I’ll Probably never see the parts that I paid for.
But I looking for a new vendor that is dependable
And that sell full six. Carbon fiber parts, any one have a good experience with a vendor they can give me a lead ?
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shame to hear that... hit up my boy @cycler
 
spinkick said:
I had a thread on this too a while back. He blamed covid at the time, and it could still be an issue. I offered some tips. My small business may not be able to give the answers everyone wants at the time, but I will certainly always answer in some fashion. I think Mani honestly needs to invest in a Customer relationship manager software package, and then actively use it. I think he's just overwhelmed and disorganized. He doesnt seem to be a bad guy or intentionally dropping the ball. If he is too busy, hire something specifically covering email, and only allow customers to contact them in 2 ways, phone number during business hours, and email to one customer service address that is actively monitored and any interaction is logged in the CRM software.

Being available randomly on whatsapp, text messages etc creates too much chaos and while you think you are doing better for your customer having all these apps, in the long run it slows you down and keeps you from doing a good job.
Click to expand...

A colleague of mine served overseas and actually was deployed to the front lines. Mani strung him around for the purported “military discount” and then after my colleague submitted multiple docs multiple times, Mani told him to use some YouTube discount that offered a lesser percentage off. The only reason Motomillions is able to do business freely is because of those who have fought for that freedom. I’ll never purchase anything from that ungrateful individual/organization.
 
Roc said:
I love those jap riders!! Everyone does the same thing, while I’m in full leathers some dbag passes me with flip flops on then wants to do wheelies inbetween cars, but slows down to 20mph when a turn is coming. While I’m looking for the deepest on or off ramp to take.
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Yeah...

Cuz there is never oil on a on ramp

#RWA
 
Not at all

Just saying that on-ramps, and especially off-ramps, often have a lot of oil on them. People driving straight and steady for long periods then go around a sharp bend any oil that accumulated usually falls off there

Seen a lot of bikers go down on those exchanges over the years and I’m purdy sure that is why.

It’s like blasting a canyon without checking it first for slides. “Oops that sand wasn’t there last weekend”
 
Yeah like those that open a door three times and then, when someone walks through the open door they cry like a Sheila.
What a Joke.
 

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