Need Help/Advice

I have a 2021 Panigale V2 which did not have any issues whatsoever as it’s a brand new bike. On Friday, May 21, 2021 I rode over an hour to a Certified Ducati Dealer (Gold Coast Motorsports, Long Island) for my first service. I arrived to the dealer with approximately 700 miles on the bike, and I left it parked outside the shop. After I checked in, the Service Manager went outside to my bike and brought it into the garage, and I went to the showroom waiting area. I arrived at 9:30, in order for me to wait for my bike to be serviced.
Several hours later at 12:51, I receive a phone call from the Service Manager stating that I needed to come downstairs to the service department. I proceeded to the service center, and was led into the garage to have a look at my bike (partially disassembled). The service manager stated “the bike won’t turn on”. He proceeded to turn my bike’s key to the on position, and my Panigale’s dash lit up with every error/warning light possible.
Initially, the Service Manager claimed that it was the ECU causing the issue, however they swapped my ECU into another Panigale and the other Panigale had no issues. When that was unsuccessful, he stated that it was likely caused by my bike not being able to read what gear I am in, which would cause the bike not to start. I waited again, as they disassembled my gearbox and swapped it with that of another Panigale. As you’d expect, that proved unsuccessful.
The Service Manager claimed that this happens a lot with Ducati, however if that were the case you would think he’d know the cause of the issue. The Service Manager even went so far as to admit that no error/warning lights were present when he brought it into the garage from outside.
While I was waiting for them to fix my bike, I contacted another Ducati dealership (Ducati of Manhattan, NY) to see if they’ve experienced this issue that’s apparently “so common”. Ducati of Manhattan did not know what to say, as they have not experienced this issue.
I was forced to leave my Panigale at the dealership, because they were unable to identify the problem that I suspect they caused. They claimed that they sent all the data to Ducati HQ in Italy. I didn’t get picked up from the dealership until 5:30 PM.

Does anyone know of a possible cause or what actions I should take?

LOL they disassembled your gear box? That’s a complete engine tear down on that bike and an all day shop job. They did that while you waited? Or does someone want to school me and tell me that the V2 comes with a cassette gear box? If the above debrief you wrote above is factual then that dealership and their service manager bold faced lied to you at just about every step.
That bike is now in Ducati service limbo hell while you continue to pay for it. They did give you a nice comparable loaner bike correct?

They swapped out his gear position sensor

Don14R said:

They swapped out his gear position sensor

Bomb-Making Materials Awareness Program (BMAP) | CISA

BMAP is a counter-terrorism risk management bombing prevention program. BMAP focuses on restricting access by malicious actors to explosive precursor chemicals, powders, target materials, associated components, and delivery methods.

www.cisa.gov

Click to expand...

They did mention the gear position sensor, so I may have misspoke.

LOL not what he wrote, devils in the details

How come the story of the bike having no issues when it gets to the dealer and mysteriously developing issues to the point of the bike spending a long vacation at the dealer keeps popping up?

Maybe a bad battery or loose ground connection?

Best wishes for a quick resolution!

Ridebydesire said:

he stated that it was likely caused by my bike not being able to read what gear I am in, which would cause the bike not to start. I waited again, as they disassembled my gearbox and swapped it with that of another Panigale.

Click to expand...

Pretty sure he just means they swapped gear position sensors. Pretty confident they didn't swap gearboxes lol.

OP, sorry to hear of your issues. I hate hearing stories like that. I don't have much to add other than in my experience with any ecu controlled vehicles (cars or bikes) a dash lit up like a christmas tree followed by no start is almost always a battery/loose/bad connection issue. That being said, if they couldn't figure that out then there is no hope for them.

Edit - damn everyone jumped in while I was writing

A battery or a ground and a certified Ducati shop with trained technicians couldn’t find that to the point of leaving the bike and calling Italy? Bahahahahaha come on guys

FWIW, when I checked my battery after first service, the negative connection was kinda loose.

endodoc said:

A battery or a ground and a certified Ducati shop with trained technicians couldn’t find that to the point of leaving the bike and calling Italy? Bahahahahaha come on guys

Click to expand...

I actually asked them to check the battery and connections, however that rendered no results either.

That is so bizarre. The only silver lining is that it happened while in their hands...

Moot point now guys. Doesn’t really matter what it is except for the sake of conversation. The bike is now in the Ducati abyss, the owner is paying for a bike he isn’t riding with no compensation from VW and these stories are happening with alarming regularity.

It’s it’s almost like some kawi or yami guy is creating new user names and posts to make it appear like these things are not trouble free and to make it look like the dealerships are retarded

That must be it along the the clever use of holographic illusions of piles of new Ducati’s piled up at dealers across America

No different than the aviation industry now. Guys with PhDs designing things Guys with GEDs trying to maintain them. Somethings gotta give

try your other key

If the key chip goes weird and the elock hates it doesn’t the elock pop up on the dash? Surely the tech would have noticed that.

Yeah service shop - Ducati - technicians = failure

Then maybe it’s time to go get a yami or whatever you think is better?

I love my Ducati and my local Ducati dealership : )