My thoughts exactly, I’ve never heard of or seen a single other person not happy with their product or customer service, my interactions with them and what they’ve made for me has been stellar.
The entire time I’m watching this thread I’m thinking what the ...., I bet I’d have that seat on in 60 to 90 seconds.
With regard to seat height, unless I missed something, he just didn’t get what he ASSUMED he was gunna get. Instead of asking follow up questions and then being specific about what he wanted in his seat spec. For example, does standard height mean the same as one if the 3 available seats heights on Ducati’s stock seats, if so which one, or does standard height refer to your in house standard seat height and we customize from there, which is what I assumed from ‘standard height’ as Ducati has at least 3 different seat heights, which one would be standard.
You are also dealing with custom track parts from an Italian company thousands of miles away, one would presume that you need to be very specific about what one wanted and was getting in a question and answer exchange, and short of that, be grateful they are refunding the cost of a custom part and only charging you the shipping to replace it.
Sometimes you just gotta get out of your own way in life.
Do you want a custom made seat from the best guys in the game? If so adjust, pay the shipping, ask more questions and be more clear next time.
In my experience this isn’t a buyer beware situation, it’s a vendor beware of an internet troll who you are never gunna make happy.
SEAT 
